CELLULAR MOBILE NETWORK QUALITY OF SERVICE (AMENDMENT) REGULATIONS, 2012
[Gazette of Pakistan, Extraordinary, Part-II, 13th June, 2012]
S. R. O. 737(I)/2012, dated 12.4.2012.—In exercise of powers conferred under clause (o) of sub-section (2) of Section 5 of the Pakistan Telecommunication (Re-organization) Act, 1996 the Pakistan Telecommunication Authority hereby notifies the following amendments in the Cellular Mobile Network Qos Regulations 2011, namely:—
1. Short title and commencement.—(1) These Regulations shall be called the Cellular Mobile Network Quality of Service (Amendment) Regulations, 2012.
(2) These regulations shall come into force from the date of gazette notification.
2. Amendment of regulation 4, S.R.O. 309(1) 2011 of 2011.—In the Cellular Mobile Network Quality of Service Regulations, 2011, at page 1279 sub-clause (i) of clause (a) of regulation 4 shall be substituted and read as follows:—
"(i) Network Accessibility & Network Downtime
"The probability that mobile services are available to an end customer by display of the network indicator on the mobile test equipment throughout the entire duration of the samples"
Network Accessibility should be > 99%
*To be measured through drive test/survey in accordance with the methodology provided at Annex-A.
Network Downtime *
"The probability that mobile services are not available to end customer ".
Network Down-time should be <1%
**To be measured as average across all sites from the Network Management System (NMS) of the operator."
3. Amendment of regulation 4, S.R.O. 309(1) 2011 of 2011.—In the Cellular Mobile Network Quality of Service Regulations, 2011, at page 1279 sub-clause (ii) of clause (a) of regulation 4 shall be substituted and read as follows:
"Grade of Service
"The probability that the end customer cannot access the moble services when requested if it is offered by display of the network indicator on the mobile equipment.
Grade of Service (%)=(total no. of unsuccessful calls/total no. of calls) *100%.
Grade of Service should be < 2%."