(3)      All customer agreement forms, where applicable shall be stamped by the authorized representative of the Operator(s) or their authorized agents and franchisees as the case may be as per instructions issued by the Authority from time to time.

(4)      Postpaid and data SIM(s) shall be sold at the customer service center, franchise and by authorized Operator representatives only.

6.  Requirements of Selling a Service to Corporate Customers.–(1) All Operators shall be entitled to sell SIM(s) in bulk to Corporate Customers, only through their customer service centers.

(2)  All Corporate Customers referred to in sub-regulation (1) above shall be required to fulfill the following minimum obligations:

(a)      A Board resolution or authorization letter duly issued by the competent authority containing the name of authorizing Person or body on behalf of the organization, the name, designation and CNIC No. of the Person authorized to purchase the Services (s), and the number of connections/subscriptions required;

(b)      Copy of CNIC of the authorized representative;

(c)      The Corporate Customers shall give an undertaking that the connection allotted shall only be issued to their employees and in case of change of ownership the same shall be communicated to the Operator within seven (7) days of such change. The respective organization(s) shall be responsible for any misuse of the Service by its employees.

(3)      All Corporate Customers shall provide a detailed report to the concerned Operator regarding issuance of SIM(s) to the Person on their behalf, within seven (7) days of sale of the SIM(s) in accordance with the format attached as Annexure-A and Annexure-B to these regulations.

(4)      All operators shall maintain a complete list of all Corporate Customers in accordance with the format attached as Annexure-A to these Regulations for defense organizations, embassies and foreign missions, which shall be provided to PTA as and when required.

(5)      All operators shall maintain a complete list of all Corporate Customers in accordance with the format attached as Annexure-B to these Regulations for Pakistani local organizations, companies/International non-governmental organizations having a registration certificate or national tax number, which shall be provided to PTA as and when required.

PART-III

Verification and Activation of SIM(s) by Cellular Mobile Operators

7.     Maximum Number of SIM(s) to be issued to individual CNIC holders.–Not more than five (5) SIM(s) shall be sold and activated collectively by Operators against an individual CNIC holder, whether from one or more Operators.

8.     SIM(s) Activation upon Verification.–(1) All Operators shall ensure the activation of any SIM only after complete verification of Subscriber(s) antecedents given under Regulation 9 of these Regulations in accordance with the directions of the Authority from time to time.

(2)      In the circumstances where any SIM is found without verification it shall be blocked immediately by the Operator and the status of such blocked SIM(s) shall be reported as and when required by the Authority.

(3)      The subscriber of each SIM shall be responsible for its use, and shall ensure that it is not misused for any fraudulent, obnoxious or unsolicited communication etc. In the event of loss or theft of the SIM(s), the Subscriber shall report immediately but not later than 24 hours of such loss or theft to the concerned Operator and get the SIM(s) blocked by submitting a request:

Provided where the above stated procedure has not been followed and where such SIM(s) results in being used for the commission of an offence punishable under any law for the time being in force, the owner of the SIM(s) shall be responsible.

9.     Verification and Activation of SIM(s) through NADRA.–(1) For the purposes of subscriber data verification, Operators shall make necessary automated and redundant arrangements with NADRA:

Provided that only the operator concerned shall verify and activate the SIM(s).

(2)      All SIM(s) once sold and verified by NADRA shall be activated within a' maximum of 24 (twenty four) hours of the request made by the Subscriber to the operator in addition to the requirements/directions issued by the Authority from time to time.

(3)      In the case that the subscriber data does not match with NADRA's record, the subscriber shall be informed about the reason for non-verification by the sales agent based upon error code generated by NADRA and the customer shall be advised to visit the nearest customer service center of the concerned Operator or the nearest NADRA swift center, as the case may be to sort out the discrepancy in data mismatch.

10.   Activation of SIM(s) for Foreign Nationals.–(1) All Operators shall sell and activate SIM(s) to foreign nationals through customer service center only.

(2)  All sales under sub-regulation (1) shall be verified through a manual process by the concerned Operator in accordance with procedures laid down by the Authority from time to time.

11.   Cleaning of Old Data.–(1) All Operators shall ensure verification of antecedents of all SIM(s) whether active or not, within the timelines and in the manner prescribed by the Authority.

(2)      All Operators shall furnish a comprehensive report under sub-regulation (1) comprising the status of verified or blocked SIM(s) as soon as possible but not later than thirty (30) days, from the directive of the Authority.

(3)      All Operators shall block all the SIM(s) which are unverified within the timelines prescribed by the Authority from time to time.

12.   Change of Ownership.–(1) All Operators shall follow the procedures prescribed by the Authority from time to time for processing requests for change of ownership by subscriber(s).

(2)  Change of ownership request shall only be received by the Customer Service Centers and franchisees:

Provided that upon receipt of request under sub-regulation (2) above, the CSC and franchisee shall complete the process of such request within three (3) working days.

(3)      A request for the change of ownership must include at a minimum the following:

(a)      Physical presence of owner or an authority letter authorizing such person to initiate request of change of ownership on behalf of the owner alongwith original CNIC of authorized person, original owner and transferee;

(b)      Change of ownership form (electronic or otherwise) duly filled in;

(4)      Subject to fulfillment of requirements specified in sub-regulation (3) upon showing the original CNIC of owner or authorized person and transferee the request for change of ownership shall be processed:

Provided that a request of change of ownership shall not be entertained before the completion of the 30th day of last availed mobile number portability or issuance of a duplicate SIM.

(5)      Upon completion of the process of each request for the change of ownership the existing SIM shall be deactivated and a new inactive SIM(s) shall be issued and activated in accordance with the procedure prescribed in Regulations 8 and 9 of these regulations.

(6)      All documentation with regard to each Change of Ownership request, specified in sub-regulation (3), shall be maintained by Operator and shall be provided to the Authority as and when required.

Part-IV

Miscellaneous Provisions

13.   Breach of Agreements by Authorized Sellers.–(1) In case of non-compliance of any procedure specified in these Regulations and as directed by the Authority from time to time, or upon receipt of information from any source of non-compliance of these Regulations and directions of the Authority, the Authority or an authorized officer of the Authority not below the rank of Director, may direct an Operator to take action against the Authorized Seller.

14.   Directions of the Authority.–(1) All directives, notifications, standard operating procedures and orders issued by the Authority from time to time on or before notification of these Regulations shall be binding and applicable on the Operators.

(2)  The Operators shall ensure the revision and updating of the verification procedure as and when required by the Authority.

15.   Public Education & Awareness.–All Operators shall launch a special campaign through print and electronic media for the education of consumers (in both English and Urdu languages) of all the requirements and processes to be followed to purchase SIM(s) and verification of antecedents as and when required by the Authority.

16.   Inspection.–(1) In order to ensure compliance of these Regulations, the Authority through its authorized officer(s) may inspect the premises and records maintained by the Operator(s) at any time at their customer services outlets or the premises of the registered and authorized agents or franchisees.

(2)  The concerned Operator(s) and their registered and authorized agents or franchisees shall provide all the information and shall extend all possible assistance to the authorized officer(s) or representative of the Authority to inspect the records.

17.   Reporting Requirements.–All Operators shall submit reports about SIM(s), record of Subscribers, documentation, detail of Operator's franchisees and authorized agents or any information for the purpose of these Regulations as and when required by the Authority.

18.   Maintenance of Record.–All Operators shall ensure the maintenance of updated record of all SIM(s) sold to Subscribers and shared with the Authority/concerned quarters from time to time.

19.   Confidentiality of Information.–Without prejudice to the provisions of any law for the time being in force, every Operator shall ensure the confidentiality of all information disclosed by the Subscribers under the provisions of these Regulations.

20.   Repeal and Savings.–(1) The Subscriber Antecedents Verification Regulations, 2010, Subscriber Antecedents Verification (Amendment) Regulations, 2012 and Subscriber Antecedents Verification (Second Amendment) Regulations, 2012 are hereby repealed.

(2)  Notwithstanding the above, all orders, directives, notifications and actions taken under the Subscriber Antecedents Verification Regulations, 2010, Subscriber Antecedents Verification (Amendment) Regulations, 2012 and Subscriber Antecedents Verification (Second Amendment) Regulations, 2012 shall be deemed to have been made, taken, issued lawfully and validly unless amended, withdrawn, rescinded or annulled by the Authority under these Regulations.

—————————

Annexure-A

(See Regulation (5) of Regulation 6)

List of Corporate Customers M/S

As on _____________________

S. No.

Name of Organization

Date & Total Required SIMs/Connections

Details of Authorized Person Mentioned on Authority Letter

Number of SIMs/ Connections Issued

 

 

 

Name

Designation

CNIC/ Passport Number

 

             

Annexure-B

(See Regulation (6) of Regulation 6)

List of Corporate Customers M/S

As on ________________________

S. No.

Name of Organization

Date of Total Required SIMs/ Connections

Details of Authorized Person Mentioned on Authority Letter

Number of SIMs/ Connections Issued

Details of User to Whom SIMs have been issued

Name

Designation

CNIC/ Passport #

SIM No.

Name

CNIC/ Passport #

Present Address

Permanent Address

                       
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